Frequently Asked Questions
This page contains answers to some of the most frequently asked questions about Recareer. If you have a question that is not answered here, please contact us at support@recareer.io and we will be happy to answer.
Accounts
How can I create a new account?
Creating a new account is easy. If you have not account yet, you can create one here. Fill in the details and click on the “Register” button. You will receive an email with a link to confirm your email address. Click on the link and you are ready to go.
Can I get notifications for new job posts?
Of course! You can subscribe to our jobs board and receive notifications for new job posts you are interested in. To do you, you need to create an account and select your watch list of benefits, skills, and tags in your profile settings page.
I'm getting too many notifications, how can I change that?
You can change your notification settings in your profile settings page. You can remove the selection of benefits, skills, and tags you are not interested in anymore.
Although we try to send you only relevant notifications, we understand that you may still receive too many notifications. We are continuously working on improving our notification system. If you want to stop receiving emails, you can unsubscribe from our jobs board using the unsubscribe link in the footer of our emails.
Before you unsubscribe, please consider that you could help other users by sharing your feedback with us at info@recareer.io. It would be great if you could tell us what you like and what you don't like about our service. We are always looking for ways to improve our service.
Who can see my email address?
Your email address is only visible to those users who are part of the company that posted a job. Your profile is visible to them right below the job post. We aim to find the right balance between privacy and visibility.
Can I check who is part of a company?
No. Company membership information is private. Only those users can see the list of members who are part of the given company. As mentioned, we are trying to be as fair as possible; if you could see the list of members, you could contact them directly and this would give you an advantage over other users.
How can I delete my account?
We are working on automated account deletion. Until then, please contact us at support@recareer.io.
Companies
Who can create a new company?
Anyone can create a new company. However, we are trying to keep the number of companies as low as possible. Therefore, we encourage you to check if the company you want to create already exists. If it does, you can join the company instead of creating a new one.
How to create a new company?
You can create a new company from your company list page or by clicking here. Fill in the details and click on the “Create” button, then you are ready to go. That's it! Creating a company does not mean that you are the owner of the company. You are just a member of the company. Also, no subscription or card details are required to create a company.
How to edit existing companies?
By clicking on your profile picture on the top right corner of the page, you can navigate to the list of companies you are member of. Then, you can click on the “Edit” button next to the company you want to edit. This will take you to the company details page where you can edit the details of the company and click on the “Update” button to save the changes.
Alternatively, you can edit a company by navigating to the company details and clicking on the “Update” button on the top right corner of the page. Then, you can edit the details of the Company and click on the “Update” button to save the changes. Note: the button is only visible to those who belongs to the company.
How to delete existing companies?
We are working on automated company account deletion. Until then, please contact us at support@recareer.io.
Job posts
How to post new jobs?
Our guidelines page contains detailed information about how to post new jobs. However, here is a quick overview of the process:
- Make sure you are member of a company (or create one here)
- Go to the new job page
- Fill in the details of the job
- Click on the “Post” button
How to edit existing job posts?
You can edit a post by navigating to the post details and clicking on the “Update” button on the top right corner of the page. Then, you can edit the details of the job and click on the “Update” button to save the changes. Note: the button is only visible to those who belongs to the company that posted the job.
Be aware that if you edit a job post, we need to review it again to make sure it complies with our guidelines. This is to ensure that all job posts are up-to-date and relevant. Hence, the "verified" badge will be removed from the job post until we review it again.
What does copying a job post mean?
Copying a job post means that you create a new job post with the same details as the original one. This is useful if your post expired and you want to post it again. You can copy a job post by navigating to the post details and clicking on the “Copy job” button on the top right corner of the page.
The copied job will have all the details of the original job, but the following details will be different:
- Featured status -- the copied job will not be featured. If you want to feature the job, you need to do it manually.
- Public visibility -- the copied job will be publicly visible regarless you copy it from a publicly visible job or not.
- Verification status -- since it is a new job post, similarly to updated posts, we need to review it again to make sure it complies with our guidelines.
How to delete existing job posts?
Deleting a job post is not possible. However, you can mark a job post as inactive by navigating to the post details and clicking on the “Update” button on the top right corner of the page. Then, you can uncheck the “Publicly visible” checkbox and click on the “Update” button to save the changes. This will make the job post inactive and it will not be visible to other users on the jobs board.
However, by navigating to the post details page using a direct link, you can still see the details of the job post. This is helpful for those users who have already applied for the job or subscribed to our RSS feed and may check job availability later.
One-Time Payments
When should I choose a single post payment?
If you want to post a single job post, you can choose a one-time payment. In case you want to post multiple job posts, over a month, you should choose a subscription. This will save you money.
Subscriptions
How can I check my subscription?
Subscriptions are tied to companies. Therefore, you can check your subscription by navigating to your company list page and clicking on the “Manage subscription” button. This will take you to the customer portal where you can check your subscription details after logging in. To log in, you need to use the same email address that is set in your company details.
How can I update my billing info?
You can update your billing info by navigating to your company list page and clicking on the “Manage subscription” button. This will take you to the customer portal where you can update your billing info after logging in. To log in, you need to use the same email address that is set in your company details.
How can I update my payment info?
You can update your payment info by navigating to your company list page and clicking on the “Manage subscription” button. This will take you to the customer portal where you can update your payment info after logging in. To log in, you need to use the same email address that is set in your company details.
How can I change my subscription?
You can change your subscription by navigating to your company list page and clicking on the “Manage subscription” button. This will take you to the customer portal where you can change your subscription after logging in. To log in, you need to use the same email address that is set in your company details.
Cancelling a subscription is available from the customer portal as well, however, the subscription will last until the end of the current billing period. After that, the subscription will be cancelled and you will not be charged again. Cancelled subscriptions can be reactivated from the customer portal as well.
When a subscription is updated (e.g. upgraded, downgraded, or cancelled), the available job post quota is updated accondingly. For example, if you have a subscription for 5 job posts per month and you upgrade to a subscription for 10 job posts per month, then you will have 10 job posts available for the current month.
The same applies for downgrading a subscription. For example, if you have a subscription for 10 job posts per month and you downgrade to a subscription for 5 job posts per month, then you will have 5 job posts available for the current month.
Upgrading a subscription is prorated. For example, if you have a subscription for 5 job posts per month and you upgrade to a subscription for 10 job posts per month, then you will be charged for the difference between the two subscriptions. In this case, you will be charged for 5 job posts.
I have no company card, can I do wire transfer?
Yes, you can. Contact us at support@recareer.io for more information. Please note that we only accept wire transfer for "Standard plan" and higher.